Refund Policy

New pilot clients are covered by a 30-day money-back guarantee. If, within 30 days of your pilot starting, the agent we built does not perform its agreed core function and we are unable to resolve the issue, you may request a full refund of the pilot fee.

Outside the pilot guarantee, one-time setup fees cover custom work that begins as soon as the scope is confirmed and the invoice is paid. Once we have started this work, setup fees are generally non-refundable, except where required by law or where we have been unable to deliver the agreed setup.

You can cancel your subscription at any time. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access until then. We do not provide partial refunds for the current billing period once it has started, unless required by applicable consumer-protection law.

Email neurafor.customers@gmail.com with your invoice or order details and the reason for your request. If your refund is approved, we will return the funds to the original payment method or bank account used for your payment.

Approved refunds are normally processed within 5–10 business days, though the time for the funds to appear depends on your bank or payment provider.

Nothing in this policy limits any non-waivable rights you may have under the mandatory consumer-protection laws of your country.