SUPPORT · NEURAFOR · 24/7 MONITORING
SUPPORT THAT DOESN'T VANISH AFTER PAYMENT.
WHAT TO EXPECT FROM US
WE RESPECT YOUR TIME
We reply fast and to the point on weekdays. No queues, no canned responses.
ALWAYS IN REACH
We keep an eye on your agent around the clock and step in the moment something goes wrong — often before you notice.
WE SEE IT THROUGH
We stay with a problem until it's actually solved. What matters is that things work, not that a request is formally closed.
CALM, NO PANIC
If something breaks, we have a clear recovery plan. You're never left to deal with it alone.
01 · CHANNELS · WHERE TO FIND US
ONE CHANNEL FOR EVERY NEED.
No complicated systems where emails get lost. You write where it's convenient.
TELEGRAM
Our support channel. Message us here and we reply. The easiest way to stay in touch.
Message on Telegram →Support inbox. Form submissions from the site land here too.
02 · SLA · WHAT'S IN YOUR PLAN
SUPPORT ISN'T AN OPTION. IT'S A SUBSCRIPTION.
First month after launch — free. After that — a transparent retainer with no hidden hours.
START
- Free support
- 14 days
- Retainer
- $150/mo
- Monitoring
- 24/7
- Monthly report
- —
- No retainer
- $40/h
GROWTH
★ CORE- Free support
- 30 days
- Retainer
- $250/mo
- Monitoring
- 24/7
- Monthly report
- ✓
- No retainer
- $40/h
CUSTOM
- Free support
- 30 days
- Retainer
- from $500/mo
- Monitoring
- 24/7
- Monthly report
- ✓
- No retainer
- $40/h
The retainer is optional. You can skip it — the agent keeps working.
03 · RELIABILITY · STABLE OPERATION
YOUR AGENT IS ALWAYS WATCHED.
We keep an eye on your agent and step in fast if something goes wrong — so you never have to think about it.
01 · MONITORING
WE WATCH YOUR AGENT AROUND THE CLOCK
If the agent stops responding, we see it right away — before you do. We don't wait for you to message “it's not working”.
02 · BACKUPS
WE BACK EVERYTHING UP DAILY
If something breaks, we restore the last working state within minutes.
03 · UPDATES
WE TEST UPDATES BEFORE THEY GO LIVE
Before changing anything on your agent, we test it separately. Only what's proven to work better goes live.
04 · RECOVERY
WE GET YOUR AGENT BACK FAST
If there's an outage, we have a clear recovery plan. We bring the agent back quickly — no panic.
IN SHORT · RELIABILITY
- MONITORING
- Around the clock
- BACKUPS
- Daily
- RECOVERY
- Fast
- INCIDENT RESPONSE
- Prompt
- UPDATES
- Tested first
- NOTIFICATIONS
- We tell you right away
04 · INCIDENT · STEP BY STEP
SOMETHING WENT WRONG? HERE'S WHAT TO DO.
- 01
WRITE TO US
Message us on any channel that suits you, or via “Report an incident”. Briefly: what happened and where.
- 02
WE CHECK
We've usually already spotted it on our monitoring — we reply with an assessment of what's happening.
- 03
ROLL BACK OR FIX
If it's in the last change — a quick rollback. A technical failure — restore from backup.
- 04
WE EXPLAIN
Briefly: what happened, why, and what we did so it won't repeat.
The agent doesn't replace your Instagram. If we switch the agent off for a second, clients keep writing you in DM — your communication isn't tied to our server.
05 · GUARANTEES
3-PHASE ROLLOUT
Shadow → Approval → Full autonomy. At any phase — a quick rollback.
MONEY BACK
You have up to 30 days: if within that time the agent doesn't do its basic job — we refund 100% and close the project.
NO VENDOR LOCK-IN
Cancel any time — just let us know and we'll take care of it as soon as we can. We return your prompts, data, and workflows.
YOUR DATA IS YOURS
We don't pass it to third parties or train models on your data without written consent.
06 · FAQ · SUPPORT
WHAT FOUNDERS ASK ABOUT SUPPORT.
Honest answers. No sales scripts.
- 01
HOW MUCH DOES SUPPORT COST AFTER LAUNCH?
The first month is free (14 days for START). Then a retainer: $150/mo for START, $250/mo for GROWTH. You can go without a retainer — tweaks at $40/h.
- 02
HOW FAST DO YOU RESPOND IF THE AGENT BREAKS?
We usually spot the problem before you do — we keep an eye on the agent continuously. If something happens, we get it back to a working state quickly.
- 03
WHAT IF I JUST NEED TO CHANGE A REPLY?
Reach out on any channel that suits you. Small edits are included in your retainer — we make them without interrupting the agent.
- 04
WHAT HAPPENS TO MY CLIENTS WHILE IT'S BEING FIXED?
Nothing critical. The agent doesn't replace your account — clients keep writing you in DM, and you can reply manually while we fix it.
- 05
CAN I CANCEL SUPPORT?
Yes, any time — just let us know. No lock-in. The agent stays with you, and we return your prompts and data.
- 06
DO YOU UPDATE THE AGENT FOR NEW QUESTIONS YOURSELVES?
Within the retainer — yes. We see in the reports where the agent isn't responding the way it should and adjust it to handle new situations.